Customer serviceA real person answers.
Here's who, and for what.
Two kinds of questions come to this page: ones about your request and offers, which are ours, and ones about an active loan, which belong to the lender you signed with. This page sorts them — and tells you exactly how to reach each.
Typical reply within one business day · We never cold-call or text first
What do you need help with?
My request or my offers
Status, no offers yet, changing the amount, re-applying after a decline.
That's us 02A payment on an active loan
Due dates, moving a payment, paying early, a returned draft, a payoff letter.
That's your lender 03An old Zebit Market account
Orders, balances or logins from the former Zebit, Inc. shopping site.
Separate company 04A suspicious message using our name
Someone claiming to be Zebit asked for a fee, a gift card or a password.
Report it 05My data
What we collect, who sees it, how to opt out of sharing or delete it.
Privacy 06A complaint
Something went wrong with us or with a lender in our network.
How to escalateUs, or the lender?
Zebit connects you with lenders; the lender you signed with funds and services the loan. Your loan agreement and welcome email name the lender and give their contact details. For anything about money moving, go to them first — it's faster.
Email works best — here's why
A written thread means nothing gets lost, we can attach documents, and you have a record. Replies come from an @zebitusa.com address, usually within one business day.
- Write to [email protected]Include the email address you applied with and, if you have one, your request reference.
- Say which kind of question it is"Request/offers", "Documents", "Suspicious message", "Complaint" — it routes faster.
- Never send your full SSN or bank loginWe'll never ask for either by email. Last four digits are enough to find you.
Looking for the old Zebit login?
If you had an account with Zebit Market — the buy-now-pay-later shopping site run by Zebit, Inc. of San Diego — we're sorry, but we can't help with it. zebitusa.com is a different company and has no access to Zebit, Inc.'s systems, orders, balances or logins.
Zebit Market stopped serving customers in 2024. The channels on the right are the ones Zebit, Inc. published; as of our last review (Oct 2026) we can't confirm which are still monitored. If you're owed a refund or have a billing dispute from that period, your card issuer's dispute process and your state attorney general's consumer office are the practical routes.
- Company
- Zebit, Inc. (San Diego, CA)
- Former account portal
- account.zebit.com
- Former support email
- [email protected]
- Former phone
- 855-449-3248
- Status
- Not operating since 2024
- Relationship to us
- None — not affiliated
How to escalate
Tell us
Email with "Complaint" in the subject. We acknowledge within one business day and log it.
Day 1The lender's process
If it's about the loan, we pass it to the lender's complaints team and follow up. Every licensed lender has one.
Within 15 daysYour state regulator
Unresolved? Your state's financial regulator takes complaints about licensed lenders — the states page names ten of them.
Any timeThe CFPB
consumerfinance.gov/complaint forwards your complaint to the company and tracks the response.
Any timeAsked most
Do you have a phone number?
Support is by email — [email protected] — Monday–Friday 8 AM–8 PM and Saturday 9 AM–3 PM Central, usually answered within one business day. For an active loan, your lender's phone number is in your agreement. We never cold-call or text first; a call claiming to be us is a red flag.
How do I find out who my lender is?
The lender's name, phone and portal are on the first page of the agreement you e-signed and in the welcome email it sent. Lost both? Email us the address you applied with and we'll resend the agreement.
I had a Zebit Market account. Can you access it?
No. Zebit Market was run by Zebit, Inc., a separate company that stopped serving customers in 2024. We have no access to its accounts. The contacts Zebit, Inc. published are listed above; your card issuer and state attorney general handle disputes from that period.
How do I close my Zebit account or delete my data?
Email us with "Delete my data" in the subject from the address you applied with. We confirm, remove your request data within 45 days, and tell you what we must retain under law and for how long. Privacy policy · Do not sell my information
Write to us
[email protected] · Monday–Friday 8 AM–8 PM, Saturday 9 AM–3 PM Central · replies from an @zebitusa.com address within one business day.