ContactOne address.
A person reads it.
What's it about?
Choosing one pre-fills the form below so your message lands with the right person first time.
My request or offers
Status, no offers, changing the amount, re-applying.
Choose 02Documents
A copy of what you signed through us.
Choose 03Suspicious message
Someone claiming to be Zebit — forward it to us.
Choose 04Privacy or data
Opt out of sharing, delete your data, ask what we hold.
Choose 05Complaint
About us or a lender in our network. We log and follow up.
Choose 06Press, partnerships, lenders
Media questions, or you lend and want to talk.
Choose
Opens in your email app
Nothing on this page is stored on our servers — the form composes an email in your own mail client so you keep a copy too.
Response times, honestly
- < 1 dayAcknowledgement of any email sent in support hours, from an @zebitusa.com address.
- 1–2 daysAnswers about requests, offers and documents.
- Same dayConfirmation of whether a message claiming to be Zebit is real — we treat these as urgent.
- ≤ 15 daysA substantive reply to a complaint, including what the lender said if it concerns a loan.
- ≤ 45 daysCompletion of a data deletion or access request, as required by state privacy law.
Four things we'll never do by email
- Ask for your full Social Security number, bank login or a password
- Ask you to pay anything — to apply, to release funds, or to "verify" an account
- Send you a link to log in somewhere other than zebitusa.com or your lender's own portal
- Contact you first by phone or text — we reply, we don't cold-call
Received something like that? Don't reply to it. Forward it to [email protected]. Scam alerts
Before you write
Is there a phone number or a mailing address?
Support is email-first at [email protected]; it gives you a written record and lets us attach documents. Zebit USA is an online service with no retail locations, and legal notices are accepted by email — see the disclosures. We don't make outbound calls, so a call claiming to be us is a red flag.
I have a question about a payment. Is this the right place?
Your lender is faster — their phone and portal are in the agreement you signed. We can resend the agreement if you've lost it. Who handles what
Can I visit an office?
No — zebitusa.com is an online service with no retail locations, and no one representing us will ever visit you. Anyone offering an in-person "Zebit" appointment isn't us.
Do you offer support in Spanish?
Write to us in Spanish and we'll reply in Spanish; replies may take an extra business day. Loan agreements are provided by each lender in the languages they support.
[email protected]
Monday–Friday 8 AM–8 PM · Saturday 9 AM–3 PM Central · usually answered within one business day.